VentGripz

FAQ

Welcome to our F.A.Q. and support page. Outlined below are some of the most common questions you might have. Be rest assured that we are here to help you with any issues you might have. Feel free to write to us about questions, concerns, product feedback, product suggestions or anything else you would like to bring to our attention. 

I just placed an order. When will my order arrive?
If the items are shipped domestically, then depending on your location, it usually takes anywhere between 3 to 7 business days for the product to reach you. If the product is shipped from our international warehouses, it could take anywhere from 15 to 45 days for the items to reach you, though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country. 


Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM folder.

I don't have a tracking number, when will I get it?
You can check on the status of your order at any time by going to the following link: Order Status
We currently are unable to offer tracking numbers, but we will be adding this feature very soon.

What are the payment options available?
We accept all major credit cards through the Stripe powered Shopify Payment system. We also accept PayPal payments as well. 

Do you provide international shipping?
At the moment we are shipping to customers in United States, United Kingdom, Ireland, Canada, Australia and some of the European countries.